Privacy Policy

At FYVE, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when using our services. We are committed to complying with the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).

Information We Collect

We collect the following types of personal data:

Contact Information: Name, email address, phone number.

Profile Information: Interests, personality traits, values, life stage information.

Activity Preferences: Categories of activities you wish to participate in.

Usage Data: Information about how you use our website and services.

Technical Data: IP address, browser type, operating system, and device information.

How We Use Cookies

We use cookies for the following purposes:

Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt-out of these cookies as they are essential for the operation of our website.
Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and to see how users interact with our website. This information helps us analyze website performance and improve user experience.
Session Cookies: We use session cookies to track your activities during a single browsing session. These cookies are essential for the functioning of our website, as they allow us to remember items you've added to your shopping cart or your login credentials while you navigate different pages.
Persistent Cookies: Our website may also use persistent cookies to remember your preferences or actions across multiple visits. For example, we may use these cookies to remember your language preferences or personalized settings to enhance your browsing experience.
First-Party Cookies: We set first-party cookies to enhance your experience on our website. These cookies help us remember your preferences, analyze website performance, and provide you with personalized content based on your browsing behavior.
Third-Party Cookies: Some third-party cookies may be set by domains other than ours for advertising and tracking purposes. These cookies track your browsing behavior across different websites and may be used for targeted advertising or analytics purposes.
Secure Cookies: We use secure cookies to ensure the security of your information while using our website. These cookies are encrypted and are only transmitted over secure HTTPS connections to protect sensitive data such as login credentials or payment details.
HttpOnly Cookies: Our website may use HttpOnly cookies to prevent cross-site scripting (XSS) attacks. These cookies are not accessible via JavaScript and can only be accessed by the web server, helping to protect sensitive information from being accessed by malicious scripts.

How We Use Your Information

We use your personal data for the following purposes:

Matching and Group Formation: To match you with compatible groups based on your profile and preferences.

Service Improvement: To enhance our app and provide better user experiences.

Communication: To send you updates, newsletters, and respond to your inquiries.

Legal Obligations: To comply with legal requirements and enforce our terms and conditions.

Data Security

We do not sell or share your personal data with third parties except in the following circumstances:

Service Providers: Trusted third-party service providers who assist us in operating our services. Legal Requirements: When required by law or to protect our rights and safety.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Your Rights

Under the GDPR, you have the right to access, rectify, erase, or restrict the processing of your personal data. You also have the right to data portability. To exercise these rights or request a copy of your data, please email us at fyve.uk@gmail.com.

Data Retention

We will retain your personal information for as long as you have an active account with us or as required by law.

User Consent

By creating an account with FYVE, you confirm that you are above 18 years old and consent to the processing of your personal data as described in this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

Complaints

If you have any concerns about our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) or another relevant data protection authority.

If you have any questions or concerns about our Privacy Policy, please contact us at fyve.uk@gmail.com.